In February 2013, CAO received a compliant from three NGO’s from Assam on behalf of workers concerned about labor and living conditions in Amalgamated Plantations Private Limited’s (APPL) tea plantations in Assam, India. The three NGO’s are People’s Action for Development (PAD), Promotion and Advancement of Justice, Harmony and Rights of Adivasis (PAJHRA) and the Diocesan Board of Social Services (DBSS). The CAO determined that the complaint met its three eligibility criteria and began an assessment of the complaint. After conducting an assessment including field visits from April 4-9, 2013, and June 29- July 3, 2013, the NGO’s and the company could not reach an agreement on ground rules for the assessment to be finalized. Moreover, the parties were unable to agree on the role of local NGO;s and their broader networks in considering a dispute resolution process mmoving forward. The case will accordingly be handled by CAO compliance. This Assessment Report provides an overview of the assessment process, including a description of the project, the complaint, the assessment methodology, and next steps.